Question 1

What is Mail Club?

Accepted Answer

Mail Club is a monthly subscription where you’ll receive a curated physical mail package from Prince of California. Each month features exclusive stationery, stickers, paper goods, and ephemera designed just for members.

Question 2

When will I be charged?

Accepted Answer

You are charged monthly on the same day of each month after you sign up.
Your subscription will continue to renew automatically each month until you cancel.

Question 3

How do I cancel my subscription?

Accepted Answer

You can cancel anytime through your account dashboard.

Cancellations stop future charges, but do not reverse charges that have already processed for the current billing cycle.

Also, feel free to reach out to me if you'd rather just PAUSE your subscription.

Question 4

If I cancel, will I still be charged?

Accepted Answer

If you cancel before the payment date, you will not be charged for that month.

If you cancel after that date, the monthly charge has already processed and will apply to that month’s Mail Club package.

Question 5

Do I need to click “save card” for my subscription to renew?

Accepted Answer

No.

Your subscription automatically renews using the card you entered at checkout. Clicking “save card” is optional and only affects future one-time purchases, not your subscription.

Question 6

Why did my payment fail or get declined?

Accepted Answer

Payment issues are usually caused by:
Bank fraud protection
Expired or replaced cards
Address or ZIP code mismatches
Debit card restrictions
If this happens, simply update your payment method, try another card, or try a different browser.

Question 7

I received an “unable to authorize” message — what does that mean?

Accepted Answer

This message usually means your bank blocked the transaction, not that anything is wrong with your card or our site.

Trying another card, browser, or contacting your bank usually resolves it quickly.

Question 8

I didn’t receive a confirmation email — did my order go through?

Accepted Answer

Most of the time, yes.

Confirmation emails can sometimes be delayed or filtered into spam or promotions folders. If you’re unsure, feel free to reach out and I’ll happily confirm your order for you.

Question 9

When will my Mail Club package ship?

Accepted Answer

Mail Club packages ship once per month after billing has completed. Shipping timelines may vary slightly depending on volume and location. Typically, Mail Club ships toward the end of the month.

Question 10

What if I need help or have a question?

Accepted Answer

You can always email me — I’m happy to help.

Mail Club is a community-first project, and I truly appreciate every member’s support and patience as it grows.

Question 11

When do I need to sign up to receive that month’s Mail Club?

Accepted Answer

To receive that month’s Mail Club package, you must sign up on or before the 15th of the month.

If you sign up after the 15th, your first Mail Club package will be sent with the following month’s mail, and your subscription will begin with that cycle.

This helps ensure every Mail Club package is packed thoughtfully and shipped smoothly 💌

Question 12

Does Prince of California ship internationally?

Accepted Answer

Right now, I only ship within the United States. UNLESS, you sign up for my International Mail Club and receive monthly mail from me.

International shipping has become too unreliable for my customers, especially with multiple Canadian postal strikes in the last year causing long delays. I want every order to arrive safely, quickly, and with the full Prince of California experience — and for now, that’s only possible within the U.S.

If you have any specific questions about international shipping, feel free to reach out for assistance.

Question 13

What is the return policy for Prince Of California?

Accepted Answer

At Prince Of California, we prioritize customer satisfaction and want to ensure that your experience with me is nothing short of excellent.

While I don't accept returns, I am committed to making things right if your order arrives damaged or incorrect. Simply reach out, and I will promptly correct any issues with your order. My stickers are handmade and everyone makes mistakes sometimes. My ultimate goal is for you to be 100% satisfied with your purchase from Prince Of California.

Question 14

What's the status of my order?

Accepted Answer

All orders ship within 7 business days of being placed.
 Here’s how tracking works depending on what you ordered:
Sticker-only orders:
 These ship without tracking (to keep shipping costs low!). If you’d like an estimated delivery window, you can email me anytime and I’ll happily check for you. USPS likes to take their time, but I have never had them lose an order out-right. If anything causes them issues they will return it to me and I will let you know immediately. 
Orders containing washi tape or journals:
 These do include tracking. You’ll receive your tracking number in your shipping confirmation email once your order is on the way.
If you ever have questions or want an update at any point, feel free to reach out — I’m always happy to help and make sure you know exactly where your order stands. 💌

Question 15

How do I contact Prince of California?

Accepted Answer

You can contact Prince of California through several channels. I would love to hear from you.

Firstly, you can reach out to me via email at shopprinceofcalifornia@gmail.com or parker@princeofcalifornia.com for any inquiries, product information, or assistance with your order.

Additionally, you can connect with me on social media platforms such as Instagram and TikTok, where I regularly update my followers with the latest products, promotions, and news.

I are committed to providing excellent customer service and will strive to assist you promptly with any questions or concerns you may have.

Question 16

What can I use the stickers for?

Accepted Answer

Go crazy with them! My stickers are made for crafting purposes. I suggest you use them for scrapbooking, journaling, card-making, and other paper crafting projects.

However, I look forward to seeing how you use your imagination to utilize our stickers. Whether it's adding a personal touch to your planner, decorating a gift package, or creating custom artwork, my stickers are versatile and designed to inspire your creativity.

Feel free to explore different ways to incorporate my stickers into your craft projects and share your creations with us online! TAG ME!

Question 17

Where can I buy Prince of California stickers?

Accepted Answer

Currently, Prince of California sticker sheets are only available online on our online shop.

However, I are really excited about the prospect of being carried in stores around the world.

If you would like to see my products in your local crafting, souvenir, or stationary store, I encourage you to let them know! By expressing your interest, you can help me expand my reach and make my products more accessible to everyone. Thank you for your support!

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